Works with the tools you already use
Shoppers don't wait. They message three stores at once — and buy from whoever answers first.
From “hi” to a finished order
Four steps Vendu runs on its own — with proof at every one.
Understands
Voice notes, photos, half-finished sentences. The LLM carries a real conversation and keeps context — no “press 1 for sales.”
Checks
Cross-checks your catalog: stock, price, variants. It can never invent a product or a discount — guardrails block that.
Collects
Confirms size and color, validates the Nova Poshta branch, and generates a payment link — right inside the chat.
Closes
Creates the order in your system or CRM and hands it off. You see a finished deal, not a raw chat log.
Who's messaging you — and how Vendu replies
The four most common messages you get. Pick one and watch the conversation.
The phone is working. You aren't.
An AI agent that understands the goal of every conversation
Not a rigid script, not a stack of dropdown menus — set the goal, and the AI steers the conversation toward it: closing a sale, solving a problem, qualifying a lead, or simply helping someone decide.
Sales
Carries a real conversation, finds the right product in your catalog, arranges delivery and payment — and takes it all the way to an order.
Support
Checks order status and tracking, resolves the customer's issue — with no attempt to upsell.
Lead qualification
Spots genuine interest, collects contact details, and hands a warm lead to your manager for a call or meeting.
Consultation
Advises and answers questions about a product or service with no pressure to buy — for when the goal is to help someone choose, not close a sale.
An honest bill — enforced in code, not promised in words.
Transparency with no fine print: a fixed price per plan and clear limits instead of unpredictable usage-based billing.
A fixed price per plan
You pay per customer the AI answers, not per message. The limit, the $0.40 overage and your cap are known upfront — we never bill past the cap.
A trial with no card and no auto-charge
The trial needs no card. When it ends, the AI pauses until you pick a plan yourself — without your action we charge nothing.
Transparent. Right here.
No “leave your info and a manager will call.” A price per plan, and you pay per customer — not per message.
There's also Business — all plans and the calculator.
Depth exactly where it closes the deal.
Shipping, payments, marketplaces, and the CRM your market runs on — built in, not bolted on through Zapier.
Nova Poshta
Validates cities and branches, tracks parcels, and generates waybills automatically.
Payments
MonoPay, LiqPay, Fondy, WayForPay — connect whichever you already use.
Marketplaces
Orders from Rozetka and Prom.ua — alongside your messenger chats, in one place.
Language
Understands customers exactly as they write — natural language, voice notes, and product photos.
Currency
Prices, limits, and reports in ₴ — no exchange-rate games, no hidden conversion.
Channels
Instagram, Telegram, Viber and web chat — one AI across all of them.
Guardrails: why Vendu never makes things up.
Every reply passes through a pipeline of checks in code. This isn't “we asked the bot nicely to be honest in the prompt” — it's enforcement at the architecture level.
Catalog cross-check
The product, price, and stock level must exist in your database. An invented SKU or discount blocks the reply.
Payment fact-check
The AI can only say “payment received” after confirmation from the payment provider — never on the customer's word alone.
Safety filters
Personal data, prohibited topics, length limits. What can be fixed gets fixed automatically; the rest never reaches the customer.
Doubt → a human
Low confidence means an escalation to a manager with full context — never a guess dressed up as an answer. No silent guessing, ever.
Your customer base — locked down
Trade secrets and customer contacts are protected at the infrastructure level — not on a “trust us.” Security policy →
Data isolation
Every business runs in its own isolated environment, enforced by PostgreSQL RLS policies.
Token encryption
Messenger access tokens are envelope-encrypted, with a separate key per tenant.
GDPR compliance
Data handling follows European standards, with export and deletion on request.
Vendu gets smarter every month
Not one agent — a whole team
Hire separate agents for different jobs and assign each its own channel. Sales on Instagram and support on Telegram no longer share one brain.
The autonomy an agent earns
It starts as a co-pilot — it drafts the reply, you send it. From there you unlock actions step by step. Uncertain cases route themselves to a manager by escalation class.
Brings a stalled order back
If a customer stops halfway — before the address or the payment — the agent sends one reminder in that same conversation, within 24 hours of their last message. Off by default. No broadcasts, no cold messages.
Morning doesn't start with digging through chats — it starts with shipping orders.
overnight orders — packed
Setup takes 10 minutes. Your first closed conversation happens today.
Free to start, no card. The AI starts replying the moment you connect a channel.